Oracle Fusion Field Service is a cloud-based field service management solution that helps businesses schedule, route, and equip mobile workers to complete service activities at a customer’s home, office, or installed asset location.

Oracle Field Service is built on time-based, self-learning, and predictive technology, empowering you to solve business problems while evolving your field service organization.

Internal resource organizations represent the hierarchy of your enterprise - they appear as 'Organization Units' in the Resource Tree within Oracle Fusion Field Service and users can be initially assigned to these organizations. For clarity - you manage Oracle Fusion Field Service buckets (for routing and booking) strictly using the Oracle Fusion Field Service UI, and move users/resources ...

Field service refers to any work performed on your products at a customer’s site instead of your company site. Prevalent in manufacturing, high tech, healthcare technologies fields, field service typically involves dispatching employees or contractors to specific locations to install, repair, or maintain equipment or systems.

Oracle Field Service empowers businesses with end-to-end visibility throughout the entire customer lifecycle. Whether managing assets in the B2B or B2C space, Oracle is the only solution that can leverage data, AI, automated routing and scheduling, and robust mobile tools to transform field service organizations into a highly intelligent and ...

2022年11月22日 · Enables convenient field service delivery options by offering service on the customer’s terms and through their preferred channel – such as robust self-service and remote support capabilities for virtually-assisted installations …

This playbook is for the personnel who are responsible for setting up the application and implementing Oracle Fusion Field Service based on their company's specific business requirements. It's designed to help implementers get set up in Fusion, specifically regarding security and Oracle Fusion Field Service resource and user management.

Read the New Magic Quadrant for Field Service Management Learn why Oracle’s field service management solution is a Leader. We believe you may use this report to: Understand how to view the current state of the field service management market Better evaluate the technology trends impacting field service management, from cloud to mobile

Oracle Field Service allows organizations to minimize cost and improve customer satisfaction through comprehensive service management and efficient service delivery. It streamlines and automates every step in the process, from initial customer request through issue resolution and …

This lesson enables you to define and describe the Oracle Field Service market trends and drivers, address and understand the target organizations, including industry profiles, and market segment.