The second annual survey on customer vulnerability from NICE, the leading global AI-powered customer service automation platform, reveals a rise in Brits self-identifying as vulnerable, reaching 19% – ...

Islanders are being asked for their opinion of Jersey Post services in the firm's annual survey. Following feedback from last ...

As energy prices tick back up and UK households shop around for the best deals, consumer group Which? has revealed their ...

Over two-thirds of car owners would welcome proactive contact from retailers about upcoming service and MOT due dates, according to new research.

“Across the UK economy, service failures are costing billions ... staff and having more staff available. The UK Customer Satisfaction Index is a twice-yearly report based on 59,500 survey responses ...

s 2025 survey has revealed the best and worst UK energy providers based on customer feedback ... cap Consumer groups urge households to switch providers and consider customer service when choosing a ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

Electricity and gas are essential services and we spend a fair chunk of our income on them – now more than ever. So you shouldn't have to put up with poor service. Our annual energy satisfaction ...