After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

The Texas Department of Public Safety (DPS) announces the arrest of two of Texas' 10 Most Wanted. Authorities arrested Texas 10 Most Wanted Fugitive Jrdon Joe — who is also this month's featured ...

Granite Credit Union launched Glia’s Manager and Agent AI tools to streamline call center operations, resulting in 1,400 hours of manual agent work saved and a 25% decrease in average handle ...

Federal agents arrested Pikesville High School’s former athletic director Monday morning at Baltimore County Circuit Court. Dazhon Darien was taken into custody before a court hearing ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

CLAYTON COUNTY, Ga. — The TSA at Hartsfield-Jackson Atlanta International Airport had some of the worst couple of days on Tuesday and Wednesday with weather being the common denominator.

A day after software engineer Tibor Blaho shared evidence that ChatGPT’s Operator agent launch could come soon, The Information reports that this new AI tool will be released as soon as this week.

Within the next two years, it will also become home to more data centers for companies like Microsoft and Amazon. What is a data center? Is it the same as a server farm? Let’s look at the ...

Here’s your guide to the full cast and characters in The Night Agent, the chart-topping political thriller series on Netflix from The Shield’s Shawn Ryan. Coming after the success of The ...

The official NFL offseason is almost here. Soon, all 32 franchises will begin the process of constructing their rosters for 2025 -- but before they do, I'm going to play a game of matchmaker with ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...