Marquez says his call center introduced an “agent assist” about two years ago that listens to the conversation and helps agents collate information that could be useful to help resolve issues.

This particular voyage for Radiance of the Seas started Feb. 1 and is scheduled to end on Saturday. The outbreak was reported ...

Licensed Customs Agents (LCA) and importers have kicked against the alleged Nigerian Ports Authority’s (NPA) imposed call-up policy and what they describe as illegal and duplicated fees under ...

Trump Directly Calls for U.S.A.I.D. to Be Shut Down The ousted director of federal prisons contests her firing, citing civil service rules. Vance calls for reinstatement of DOGE worker who ...

27, that said county employees should ask for a copy of the warrant and obtain and agent’s credentials — such as name, agency and badge number — prior to letting them proceed with ...

I’m proud of the path I carved. But if AI agents had existed back then, entrepreneurship would have been far more accessible—and I might have gotten more sleep. When starting out as a business ...

Speaking at Sri Bhoomi Siddeshwara Swamy Temple renovation ceremony in Santekasalagere village, Srirangapatna, Mandya district, on Sunday, the Union minister expressed concern over rural youth ...

The Federal Bureau of Investigation (FBI) warns that the AT&T breach allowed threat actors to access agents’ call logs, potentially exposing the identities of informants. The attack occurred between ...

The January transfer window is now shut but some Premier League clubs are still on the lookout for free agents that could fill gaps in their squad. Free agents can sign for a new team at any ...

ModelProp has launched an AI-based voice answering service for the property sector, offering 24/7 automated call handling. VoiceProp AI functions as a ‘tireless ... machine-like tasks – fielding ...