Balancing salespersonship with an unwavering commitment to doing the right thing can transform the way we do business, ...

Don’t worry. I can help you better understand the customer journey by using my years of experience in this space to impart ...

A shift in consumer behavior suggests that brands may need to rethink their approach to social media marketing.

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.

Andrew Gething, managing director of MorganAsh, explores the most common pitfalls firms face when setting out on their customer vulnerability journey.

The new series comprises of four workshops, each covering a key area of customer vulnerability, all developed using MorganAsh ...

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today ...

SAN RAMON, Calif.--(BUSINESS WIRE)--MaxIQ, the first AI-powered Customer Journey Management platform designed to maximize customer lifetime value, today announced it has raised $7.8 million in ...

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care Emplifi, a leader in customer engagement solutions, today launched Emplifi Fuel ...

A key differentiator for MaxIQ is its use of agentic AI — autonomous generative AI agents capable of performing complex tasks ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today launched Emplifi Fuel, an out-of-the-box customer engagement solution that revolutionizes how brands organize ...