Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Starting your career? The right entry-level job can set you up for long-term success. Here are four roles that can give you a ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

TTEC, a global leader in Business Process Outsourcing (BPO) and Customer Experience (CX) technology and services, has announced it is expanding ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

MOUNTAIN VIEW, CA / ACCESS Newswire / January 30, 2025 / Level AI proudly announces its placement on CMP Research Prism, an elite technology ...

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour.

This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so British Gas would have to pay up if it found in the customer’s favour.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

HM Revenue and Customs permanent secretary Jim Harra has hit back at the accusation that the department has provided a “deliberately poor” level of customer service on its telephone lines. In a report ...