Customer service staff are the front-line representatives of a business, and they need to have certain skills and competencies to deliver high-quality service and handle different situations.

Customer service managers need to have a range of skills to ensure that they can deliver high-quality service, resolve issues, and foster customer loyalty and satisfaction. In this article ...

By 2030, an increase of 78 million new jobs will emerge. To meet the demand, here are 10 essential skills to put on your ...

You'll also learn how to develop and implement a customer service strategy to achieve service excellence. In this course, you'll learn about some basic rules of etiquette that will help improve your ...

An employee is more than their certificates and degrees, and as a result, the skills on the resume that employers look for ...

I didn't consider working in tech because its stuffy reputation turned me off, but the skills I learned in customer relations ...

As a genderqueer individual, I think a lot about the way the world genders everything: from toys to books to clothes, we’ve been socialized to see things as either masculine or feminine. As ...

Coming in at 10th in The World Economic Forum's list of skills on the rise, customer service remains a key concern and priority for employers. Artificial intelligence can replace many of the most ...

While your connections may open doors to opportunities in the professional world, your skills matter if you want to build a successful career. Generally, skills in the workplace can fall into one ...

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.