The banking sector, like many industries, stands at a crossroads, grappling with a tidal wave of shifting consumer expectations driven by emerging technologies and disruptive business models.Financial ...

While growth in pure online sales in South Africa has steadied following an explosion in adoption during the pandemic, we now live in a truly omnichannel world. By Zak Haeri, MD of NIQ South Africa ...

Bronwyn Pretorius is the chief marketing officer and member of the executive committee at Ackermans. She joined Ackermans in January 2024, bringing over 15 years of marketing expertise from South ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news ...

Babyshop’s Mitin Chakraborty, reveals how brands can win customer loyalty by differentiating themselves for the year ahead.

AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...

In a sector where traditional models have long dominated, Huspy is proving that innovation isn’t just a buzzwordi ...

Ceva today announced that ListenAI Technology (ListenAI), a pioneering leader in intelligent terminal system-on-chip (SoC) ...

Yes Solar Solutions , a trusted leader in solar energy installation and maintenance, introduces the Yes Solar Portal, a new customer service portal designed to enhance the customer experience and ...

Using Amazon's nationwide logistics network, customers can now access a wide range of medicines, with same-day delivery ...

AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

Universal Sompo General Insurance, a trusted service provider in the insurance sector, reaffirms its commitment to delivering ...