Burned-out doctors are ditching the operating room for the board room.

During a recent webinar, John Cardaris, Director of Product Marketing at Salesforce, and Pawan Gupta, Chief Customer Success Officer at Perfaware, delved into how Agentforce is reshaping customer ...

Since its launch at the Dreamforce conference in September 2024, Salesforce Agentforce changed the conversation around AI, customer experience and customer service. Shortly after the launch, ...

One colloquial phrase from the business world that has uniquely developed in the 21st century is “Customer Relationship Management” or CRM, which was coined by the Gartner Group in the late 1990s.

Salesforce told employees in an internal memo seen by The San Francisco Standard in July that, as of October 1, the majority of workers had to be in an office four to five days a week. According ...

The Copilot app is a chat service, so it doesn’t make sense that the icons are almost identical, right? I understand that Microsoft wants to encourage users to use Copilot, but confusing them ...

CEO Sundar Pichai keeps calm and carries on despite Wall Street's adverse reaction to what it hears as bad news. Luxury travel firm Secret Escapes was a pilot user of Salesforce's Agentforce. The ...

New data by global CRM provider, Salesforce has shown that holiday retail sales in December 2024 surged to ... The report also shows that frontline workers also use conversational search during the ...

Today’s chief executives are the last generation to manage all-human workforces as companies increasingly adopt artificial intelligence, Salesforce CEO Marc Benioff said Thursday. “From this ...

But no visit to The Field Museum would be complete without some quality time with SUE, the facility's T. rex who just happens to be the largest, most complete T. rex ever discovered. SUE is 40 ...