As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

For many of the people who worked at Roll Call in the 1990s and 2000s, Tim Curran was "our guy" who helped shaped the ...

Swinerton is conducting a $4.5 million renovation of T-Mobile’s Chattanooga call center. Construction is currently underway ...

City of Dreams Manila’s Nüwa Manila and Nüwa Spa once again receive the illustrious Forbes Travel Guide (FTG) Five Star ...

Holston Presbytery Camp and Retreat Center Summer Camp, 6993 Hickory Nut Gap Road, Banner Elk, NC, 844-465-7866, ...

BOISE, Idaho — Bitterly cold temperatures are on tap this week across Idaho. In order to keep folks warm and safe this winter ...

Black Ops 6, players are scrambling to complete a difficult Easter Egg/quest in Zombies, featuring one of the hardest boss ...

• The La Jolla Community Center hosts “Heart & Soul: A Valentine’s Day Wellness Experience” at 3 p.m. Friday, Feb. 14, at ...

The Motley Fool Stock Advisor analyst team just identified what they believe are the 10 best stocks for investors to buy now… ...

A well-crafted call center script not only provides structure but also enhances the overall customer experience. While many believe that scripts make conversations sound robotic, the right approach to ...

Operator Thank you for standing by, and welcome to Amwell's fourth quarter 2024 earnings conference call. At this time, all ...