The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

The path to transformation was not without its challenges, as the project required a seamless transition from an established ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...

The aged care sector has failed to improve in its customer service performance level compared to six months ago, say customer ...

State-owned telecom services provider Bharat Sanchar Nigam Limited (BSNL) has reported a profit of Rs 262 crore in the third ...

State-run Bharat Sanchar Nigam Limited (BSNL) has reported a profit of Rs 262 crore in the third quarter of the current ...

Making informed purchase decisions can be a daunting task in a market flooded with options and buzzing with marketing ...

BSNL attributed the success to focused efforts on innovation, aggressive network expansion, cost optimisation, and ...

Analyst reports cite Amdocs in monetization, BSS/OSS and IT services, customer experience, quality engineering, network automation and service ...

BSNL reported a Rs 262 crore profit in Q3, marking its first since 2007, driven by strong revenue growth, network expansion, ...

State-run telecom operator, Bharat Sanchar Nigam Limited (BSNL) has reported a profit of Rs 262 crore in the third quarter of the financial year, marking its first return to profitability since 2007.