It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and CX Study. We asked about the importance of a personalized experience. We found that ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning strategies for brands to begin tangibly improving their ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

“Health Plan Member Experience in 2024.” This report highlights critical areas for improvement in member experience, drawing on regulatory, voice-of-the-customer, and Press Ganey’s patient ...