Traditional grocers beat mass retailers and dollar stores when it comes to customer satisfaction. But they need to improve ...

brick-and-mortar grocery store. The good news? Doing a weekly shop entirely online is getting increasingly easier with each ...

As consumers increasingly integrate digital tools into their in-store and online routines, retailers have abundant opportunities to meet their needs, write FMI's Doug Baker and Steve Markenson.

When rating their most recent online shopping experience, consumers gave supermarkets the highest satisfaction score (4.45 on ...

Anecdotally, you never hear a consumer talk about how an online grocery service picked out better products than they could do at the store. The best you’ll ever hear is that it was "pretty good." ...

Given enhanced features, the rapid shift to online shopping, and rapid digital transformation, the grocery tech industry ...

Inflation has made grocery shopping more expensive, and if you’re on a tight budget, it may not be the most joyful activity. That might make anyone think that it’s time to cut a grocery ...

With Gov. Tim Walz’ stay at home order in place and people concerned about going out into crowded public places, many shoppers have turned to online ordering and pickup for their grocery ...

FMI and NielsenIQ released their new report, “Digital Engagement Transforms Grocery Shopping,” which found that more than 90% ...