You can buy standalone IVR systems — but most business phone services and call center software come with a capable IVR built-in. Having a native IVR makes deployment much easier than having to ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Now, scammers have found a way to exploit this technology. Recently, a woman from Bengaluru lost Rs 2 lakh after she responded to an automated phone call that mimicked her bank’s IVR system.

That’s exactly what happened to a 57-year-old woman in Bengaluru, who was scammed out of Rs 2 lakh after responding to a fake Interactive Voice Response (IVR) call. Keep reading to know how the ...

TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

The chair of the Senate Judiciary Committee is looking into how a former police officer landed an investigator's job at the U ...

Deepgram, the leading voice AI platform for enterprise use cases, today announced the launch of Nova-3, its most advanced ...

She thought the call was from SBI as the same was displayed and she had an account with the same bank. The IVR call announced in English: Rs 2 lakh is being transferred from your account to ...