Customer relationship management (CRM) is a skill that involves managing interactions with current and potential customers, using data, technology, and communication strategies. A ...

One of those “little devils” that often gets overlooked is the need to construct an effective problem statement. You’ll want ...

That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

Poor product onboarding, a lack of personalized support and inefficient return processes only make the problem worse, ultimately damaging customer satisfaction and loyalty. Quick-fix solutions like ...

Florida-based Moderne has raised $30 million to help enterprises solve technical debt across complex codebases.

Case in point is his approach to tariffs. His approach to dealing with what is essentially a non-existent problem at the Canadian–U.S. border is unutterably reckless and will no doubt seriously ...

“Running an electric vehicle fleet is an incredibly complex problem,” Sami Khan ... But planning the use of those assets requires technology to solve. How do we optimize those trailers within our ...

Utility drives impact. AI solutions focused on solving real customer problems outperform flashy, underwhelming features that lack purpose. The recent backlash Meta faced over its AI-powered ...

Creativity is essential to the success of all businesses. For your business to thrive, you need to encourage creative ...

According to the Mayo Clinic, “up to 400 milligrams of caffeine appears to be safe for most healthy adults,” but you should ...

Taking a customer-driven approach to innovation that streamlines and simplifies workflows while maintaining quality is the ...