The future of work in field service will require both digital transformation and business model change in areas such as technician bots, digitally augmented subcontractors and outcome-based contracts.

"This recognition from Gartner, coupled with strong year ... while maintaining the full context of a request. Field Service Management (FSM): Extends service capabilities to physical operations ...

For the 8th year in a row, IFS has been included in the Gartner Market Guide for Mobile Workforce Management Software for Utilities. The report provides valuable insights for utility CIOs who are ...

Vendors are pouring money and resources into the UCaaS space and the field of competitors is taking shape in earnest, according to the latest Gartner ... process, service management and consulting ...

--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic ... ServiceNow Customer Service Management to deliver ...

The combining of ServiceMax and ThingWorx products bridges the gap between connected products and automation in field service management services. Weakness: Gartner said user discussions indicate ...