“We believe that high standards of customer service are central to the success of any organisation and they are at the heart of our own strategy,” he said. “Excellent customer service really ...

Just last week, (the exact date I cannot recall) the lights at my house flickered around 12 midnight for a while and then ...

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...

Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a company based solely on excellent ... areas of customer ...

The combination of AI and RPA is allowing organizations to automate more complex customer interactions that require ...

Customer service is no longer just a support function—it’s a key differentiator for banks striving to balance efficiency and customer satisfaction. Our latest whitepaper explores how financial ...

Vigo County Sheriff's Office (VCSO) said they responded to Top Guns after a customer shot themselves in the leg while ...

Singapore (ANTARA/PRNewswire) - Sobot hosted its annual customer conference in Singapore this December, where customers from various industries gathered to share their experiences and success stories.

YONGIN, South Korea, Feb. 7, 2025 /PRNewswire/ -- GCCL (Global Clinical Central Lab), a leading Korean clinical trial sample ...