In today’s fast-paced digital landscape, businesses are constantly seeking ways to enhance productivity and streamline operations. The latest innovation from ...

Enterprise workflow software giant ServiceNow Inc. is taking artificial intelligence-powered automation to the ...

Many insurers are struggling to meet customers' demands for fully digital interactions and near-instant claims processing.

Business operations undergo a fundamental change through AI virtual assistants which improve customer assistance automate ...

In an era where customer communication is key to business success, seamless integration between messaging platforms and ...

The Bot Talent internal competition has demonstrated the creativity of BBVA employees to come up with innovative and secure ...

Transco was impressed with Keane's track record in Web systems, customer service, workflow and project management, says Palmer. "We were very interested in working with someone who was experienced ...

By leveraging Pega’s customer service, workflow automation, and GenAI-powered decisioning technologies, the platform is expected to improve the efficiency of the assessment process and enhance ...