A Sister Cities’ shared endeavor will see fruition May 7 with the successful scheduling of a jointly hired customer service workshop to be presented on both sides of the border on the same ...

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

and adapting customer service to your organization. The Executive Director of the WV Hive, Judy Moore, says the workshops will reach beyond just those in attendance because this is set up as a ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...