The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

The lawsuit against LinkedIn, alleging it used customer information for AI model training, has been withdrawn.

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.

THE journey of Sachana Stephens, Sandals Montego Bay’s newest Diamond Team Member of the Year, began in the serenity of ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Nexus has outlined how the Tyne and Wear Metro’s new £362m fleet of trains will be brought into customer service over the next two years.

A recent video shows long lines at the Division of Motor Vehicle, DMV, of the Department of Revenue and Taxation, with ...

What I are wondering, as this investment and implementation wave continues, is who will lead these GenAI efforts? The more I ...

The dawn of the AI era marks a turning point for Vietnam, as the nation embraces new opportunities to accelerate ...

VAUGHAN, ON / ACCESS Newswire / January 31, 2025 / In response to the growing demand for high-quality home renovations, AGM Renovations is expanding its workforce across Ontario. As the home ...

Beyond the festive celebrations, the visit highlighted ongoing efforts to strengthen Singapore’s aviation workforce, such as ...