Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

This may take a few working days. If you have an assessment centre coming up shortly, please let us know. Role play exercises are used to assess skills such as communication, influencing, or ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

More than 3,500 homes, farms and businesses are still without power following Storm Éowyn, ESB Networks has said. The company ...

Customers of Barclays Bank are left unable to access web app and online banking following a significant IT outage that seems ...

The post contains 50 new customer stories, which appear at the beginning of each section of customer lists. The post will be ...

The Department for Work and Pensions has confirmed that the first stage of new PIP reforms will start this year. Personal ...

As time passes, I learn about and use sites and software apps that can be very helpful. Today, I thought I would suggest five ...

Laura Hall of Selene explains how having a proper system of quality control can help a mortgage servicer better manage their ...

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