PayPal scammers adopt Docusign API to con customers, electronic employee monitoring reaches an all-time high and Reddit is a ...

From real-time support to tailored recommendations, AI agents are changing how brands connect with customers and foster ...

The tech giant is offering its AI agent to businesses on its platforms free of charge during the pilot program. Soon, all ...

Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it ...

Expedia, one of the world’s leading travel service providers, has announced a significant enhancement to its customer service ...

Agentic AI promises automation and efficiency breakthroughs for fast, convenient, and cost-effective CX with AI agents.

In an exclusive interview with AIM, Animesh Jain, chief operating officer of [24]7.ai, shared insights into company’s ...

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes ...

We still didn't get a straight-up definition of exactly what an AI agent is during Bret Taylor's Mobile World Congress ...

We received a scam alert report regarding Expedia Customer Service articles published on. We saw this phone number (1-844-987 ...

Zenkraft connects customer, order, and shipping data directly within Salesforce – making it Agentforce-ready upon ...