PayPal scammers adopt Docusign API to con customers, electronic employee monitoring reaches an all-time high and Reddit is a ...

Several recent surveys suggest consumers are frustrated with the increasing use of AI in customer service — or, to put it ...

The tech giant is offering its AI agent to businesses on its platforms free of charge during the pilot program. Soon, all ...

Agentic AI promises automation and efficiency breakthroughs for fast, convenient, and cost-effective CX with AI agents.

From real-time support to tailored recommendations, AI agents are changing how brands connect with customers and foster ...

We still didn't get a straight-up definition of exactly what an AI agent is during Bret Taylor's Mobile World Congress ...

In an exclusive interview with AIM, Animesh Jain, chief operating officer of [24]7.ai, shared insights into company’s ...

Gladly, an AI-powered customer service platform that puts people, not tickets, at the center, today announced the launch of ...

Expedia, one of the world’s leading travel service providers, has announced a significant enhancement to its customer service ...