SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it's a ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to improve efficiency, optimise ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

A strong FY2025 earnings report from IFS, posting 32% growth in ARR to breeze past the €1 billion milestone and 350+ new ...

Inc (EGHT) reports robust financial performance with record cash flow from operations and significant debt reduction, while ...

AI customer experience pioneer Lorikeet today announces it has raised an additional AUD $9 million in funding from Blackbird and its existing investors Square Peg and Skip Capital, fueled by breakout ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...