Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Addigy delivered breakthroughs in Apple device compliance and security, realized record revenue, and outperformed the ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it's a ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Along with the high NPS score, Broadvoice’s latest customer satisfaction rating (CSAT) is 93%, 20 points above the industry average. Its Customer Orientation and Customer Success scores are 100%.

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

Stronger demand for after-sale support drives extended warranty popularity. Technology, global collaboration, and user-friendly digital onboarding co ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...