After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

“In this highly competitive landscape, we believe that a high-quality digital customer experience provides a ... the cloud has become an essential enabler of that process. Grobler explained ...

Nigerian service provider to enable its customers to take full control of their journeys through a digital-first approach, elevating its customer ...