After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

“In this highly competitive landscape, we believe that a high-quality digital customer experience provides a ... the cloud has become an essential enabler of that process. Grobler explained ...

Nigerian service provider to enable its customers to take full control of their journeys through a digital-first approach, elevating its customer ...