THE world’s biggest call centre operator has been accused of using AI to “whiten” Indian accents for Brit customers.

The AI-driven solution has been developed by Palo Alto-based startup Sanas which also includes background noise cancellation ...

Teleperformance, the world's biggest call centre operator, is using AI to "neutralise" Indian accents for Western customers ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

A 999 emergency call centre run by an ambulance service will remain open following a campaign, a union said. The Bedford ...

Thai Deputy Prime Minister and Defence Minister Phumtham Wechayachai urges foreign governments to repatriate nearly 7,000 ...

Losses reported from call scams have halved, from about 100 million baht a day to less than 50 million baht a day since the ...

A total of 119 Thai nationals have been deported from Cambodia for their involvement in illegal call centre scams.

Recognising the growing threat of transnational call centre scams, the Thai government is intensifying its collaboration with ...