THE world’s biggest call centre operator has been accused of using AI to “whiten” Indian accents for Brit customers.

The AI-driven solution has been developed by Palo Alto-based startup Sanas which also includes background noise cancellation ...

Teleperformance, the world's biggest call centre operator, is using AI to "neutralise" Indian accents for Western clients and ...

Automated call centre bots are pushing UK customers to the brink, with new research uncovering the most frustrating aspects ...

Losses reported from call scams have halved, from about 100 million baht a day to less than 50 million baht a day since the ...

The world’s biggest call centre company is using artificial intelligence to “neutralise” Indian accents for Western customers ...

A teen girl stabbed at least a dozen times at a north Melbourne shopping centre has been identified as 14-year-old Addisyn.

From leveraging cutting-edge technology to fostering employee well-being, the Philippine call centre industry exemplifies ...

Teleperformance's Deputy CEO said that sometimes the accent of an Indian agent is hard to understand and the technology can ...

A total of 119 Thai nationals have been deported from Cambodia for their involvement in illegal call centre scams.

Montreal completed a sweep of the Buffalo Sabres at the Bell Centre on Monday night for their fifth straight win. Brian Wilde has more.