Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

In a new report from Bloomberg, Teleperformance shared that it invested $13 million in Sanas, an AI startup. Sanas has ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

The biggest call center operator in the world, Teleperformance, is employing AI technology to “neutralize” Indian accents for ...

Teleperformance, the world’s largest call centre operator, has started using artificial intelligence (AI) to “neutralise” ...

Instead of replacing call center employees with AI, Teleperformance uses AI to 'neutralize accents'. This makes them easier ...

Founded in 2020 by Maxim Serebryakov, Shawn Zhang, and Andrés Soderi, Sanas develops software that transforms a speaker’s ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...

The software is already used by companies like UPS and Walmart. Teleperformance’s Markus Schmitt told investors on Thursday ...

Together, we’re crafting a future where technology serves as a bridge to more meaningful ... “We are pleased to collaborate with du to bring innovative AI solutions to their call center operations.

Artificial intelligence (AI) technology will be applied to the call center of Azerbaijan's Ministry of Economy this year, the ...