Businesses have been constantly adopting advanced technologies to upgrade their customer service operations nowadays. The integration of CRM systems with CTI systems is a game changer, optimizing call ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly. By implementing meaningful AI ...

A sweeping crackdown by Thai authorities has forced Chinese scammer networks to abandon their operations in Myanmar's border town of Phaya Tong Su, while thousands of trafficking victims ...

In a lawsuit, the groups asked a judge to enable lawyers to communicate with the men in case they would like legal ...

Mayor Scott sent out a midday update regarding the winter storm that hit Maryland on Tuesday.Stay with FOX45 for updated ...

NiSource Inc. (NASDAQ: NYSE:NI), a utility company with an $18.07 billion market capitalization, released its fourth-quarter 2024 earnings report, revealing revenue that surpassed expectations, ...

The arrest of two Cebuano BPO executives in the US in December lifts the lid on a ‘shadow industry in the Philippines’ ...

Two Chinese nationals, identified as the masterminds behind a major call center scam operating from a neighboring country, were apprehended in Bangkok. The suspects, Mr. Ye Wanyou and Mr. Li Weijie, ...

Q2 2025 Earnings Call Transcript February 6, 2025 Operator: Good day, and welcome to the Fiscal 2025 Second Quarter Results ...

Thailand cut electricity supplies on Wednesday to several areas in neighboring Myanmar that are home to sites at the center ...

IT WAS A HEAVY POLICE AND SHERIFF RESPONSE WHEN, ACCORDING TO A HOSPITAL SPOKESPERSON, A SWATTING CALL WAS MADE TO 911 AROUND 7:00 IN THE EVENING. THAT CALL TRIGGERED THE HOSPITAL’S EMERGENCY ...

A recent drone collision with a Super Scooper aircraft highlights the need for the drone industry to enhance safety measures.