On top of all this, the best call center solutions can also be distributed for home workers as well as employees in the office. Additionally, using the same software platform means being able to ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

The Education Department is considering terminating its contracts for thousands of call center employees hired to answer families’ questions about federal student aid, and may replace them with an ...

Businesses are rethinking how contact centers contribute to overall business ... the ancillary BPO horizontals like tech support, back-office work, sales, and retention. But as we start to ...

The Johnson County Emergency Communication Center, which sits adjacent the Johnson County Sheriff’s Office, will be renamed the George A Robinson Emergency Communication Center on Tuesday in honor of ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...