Effective call center workforce management delivers cost savings while improving agent and customer experiences. Providing ...

Call centers and contact centers fall under this ... and skills based routing. Adobe Experience Manager (AEM) is the foundation of the Adobe Experience Management solution. AEM is a platform ...

There may be a reason. A new study by CMP Research, a market intelligence firm for the customer management industry, suggests many call center workers are at the end of their rope. It says ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

AI is changing the way call centers operate, promising to make life easier for agents and customers. HubSpot’s report revealed a staggering 92% of customer relationship management leaders say AI ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on t ...