The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

While many cloud call-center providers build customer relations management ... Brian has over 30 years publishing experience as a writer and editor across a range of computing, technology ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether.

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

maintaining high-quality customer service in outsourced call centers can be challenging. Quality control is essential to ensure that customers receive a consistent and satisfactory experience.