As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The Eagles have tush pushed their way back to the Super Bowl, but not everyone loves their signature offensive play.

A basketball coach at a Miami youth center was arrested Tuesday on charges he exposed himself to a 10-year-old boy and sent him lewd text messages, according to police.

Badly wounded, Salim Karim Iskef managed to video-call his fiancée to say he loved her one last time before he died in Sweden ...

The Pittsburgh Penguins have again re-assigned Jesse Puljujarvi to the Wilkes-Barre/Scranton Penguins. The team waived ...

A high school hockey coach remained in critical condition with a brain injury as of Tuesday afternoon following a fall on the ...

This is my top candidate if I were to choose the next head coach at Florida State. Siddle has been at UNCW for four seasons, ...

Meta, Amazon, Alphabet and Microsoft intend to invest as much as $320 billion this year into AI advancement technologies.

Before anyone asks, this Riley has no relation to USC head coach Lincoln Riley, though that Riley does have a coaching ...

The Ukrainian authorities are rounding up recruits. Relatives huddle at a center on the edge of Kyiv for a chance to see ...