In today fast-paced world plumbing businesses need to be available to their customers at all times A missed call can mean a missed opportunity lost revenue and dissatisfied customers This is where a p ...

A well-crafted call center script not only provides structure but also enhances the overall customer experience. While many believe that scripts make conversations sound robotic, the right approach to ...

NICE has a narrow economic moat, but faces potential competition from AI entrants in the SMB segment. See why I rate the ...

The global Healthcare Contact Center Solution Market is set for explosive growth, forecasted to expand at an impressive 19.9% compound annual growth rate (CAGR) from 2023 to 2033. The market, which ...

We recently compiled a list of the 10 AI News and Ratings Shaking Up Wall Street. In this article, we are going to take a ...

Manhattan Associates released their financial results. They join a select group of supply chain software companies generating ...

We recently published a list of Jim Cramer Discusses These 13 Stocks & Rejects The AI PC Super Cycle. In this article, we are ...

Southwest Airlines Co.’s stock fell 4% Thursday, after Citigroup downgraded the stock to sell from neutral, arguing that the valuation has risen while earnings quality and free-cash-flow ...

MSFT, ORCL, and CRM lead the 9 biggest software companies list Nathan Reiff has been writing expert articles and news about financial topics such as investing and trading, cryptocurrency ...

Artificial intelligence has infiltrated just about every component of the CRM technology stack, and outbound call centers are now starting to benefit from it as well. AI-driven answering machine ...

The future of customer business communication is AI-powered phone calls. Customer interactions will soon be augmented by voicemail recognition, natural language processing (NLP), and conversational ...