Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

County officials in Springfield, Illinois, have agreed to pay $10 million to the family of Sonya Massey, a 36-year-old Black ...

As it approaches the 600-ton mark since opening 22 months ago, Hendricks County’s recycling center at Lizton saw four months ...

Operator Good day, ladies and gentlemen, and welcome to the Exelixis fourth quarter and fiscal year 2024 financial results ...

Everyone knows to call 911 if there's an emergency, but what if you need urgent help with something else? Here's who to call and nonemergency numbers.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

When the Kansas City University College of Dental Medicine on the Joplin Campus opened its doors to students in August, it ...

Gophers pass rusher Danny Striggow got a call at 11 p.m. Wednesday asking if he could make Thursday's Senior Bowl practice in Mobile, Ala. Striggow took 2 flights to get there in time to hit the ...

Reddit Inc. (NYSE:RDDT) reported its fourth-quarter 2024 earnings, surpassing analyst expectations with an earnings per share (EPS) of $0.36 against a forecast of $0.25. Despite the earnings beat, ...

Outsourced call centers need to be adaptable to changes in business needs and capable of scaling operations. This includes: Flexibility in Staffing : Ability to scale up or down based on call volumes.