In November, ASIC threatened superannuation fund executives with penalties if they did not fix their customer service failings, after lashing their “consistently weak” processes. It has also ...

Service quality standards are the minimum requirements or specifications that your service must meet or exceed to satisfy your customers. They are usually based on customer needs, expectations ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary ...