Service quality standards are the minimum requirements or specifications that your service must meet or exceed to satisfy your customers. They are usually based on customer needs, expectations ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

SINGAPORE – Guidelines to manage the use of screens among young children have been updated by the Ministry of Health, to provide stricter and clearer advice for parents. This is part of a newly ...

Check updated local air quality here. There are about 85,964 customers without power in California, down from about 1.2 million customers last Wednesday, according to Poweroutage.us. Roughly half ...

There are several convenient options to contact Amazon on customer service issues like deliveries, login assistance, payments, and more. You can work directly with a customer service agent via live ...

Using experience quality as a CX strategy framework, executive leaders can better manage collecting, monitoring, and tracking large volumes of data; gain the ability to quickly equip their teams with ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...