Independent sellers on Amazon's marketplace are reporting an increase in fraudulent returns that they say is cutting into ...

Customer-centric: It starts from the customer ... Although he saw the value of the process at Amazon, he noticed that it wasn’t widely adopted outside the company. He learned that when people tried to ...

“Amazon has had a customer-centric culture since day one, often foregoing short-term profits in favor of long-term investments that improved the customer experience and paid long-term dividends ...