Independent sellers on Amazon's marketplace are reporting an increase in fraudulent returns that they say is cutting into ...

“Amazon has had a customer-centric culture since day one, often foregoing short-term profits in favor of long-term investments that improved the customer experience and paid long-term dividends ...

Marcelo Calbucci is the author of The PRFAQ Framework, with insights and guidance for adapting Amazon's strategic process for use in startups and other ...