Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's conversational AI platform to help brands across the region accelerate growth and ...

Getting to know each customer’s story helps you serve them better. If you know (through purchase history and feedback) that ...

Concentrix Corporation has unveiled iX Hello 2.0, a sophisticated AI solution designed to enhance customer engagement across ...

In today's digital era, consumers expect personalized experiences across all platforms. Generic, one-size-fits-all content no ...

JavaScript SDK for RudderStack - the Customer Data Platform for Developers.

This guide will walk you through what a customer engagement platform is, how they work, and how to choose the best one for you. A customer engagement platform is software that helps businesses ...

Salesforce is a powerful platform that extends far beyond basic CRM functionality. By leveraging its analytics tools, ...

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics, like customer satisfaction score, Net Promoter Score, and ...

AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...