Travel agents’ product knowledge and ability to offer in-person service and advice are their most valued attributes, according to a customer survey carried out on behalf of Aito.

Islanders are being asked for their opinion of Jersey Post services in the firm's annual survey. Following feedback from last ...

Table notes: Customer results based on a September-October 2024 online survey of 11,984 energy customers among the general public. Customer score: based on satisfaction and likelihood to recommend.

Despite being one of the UK's biggest suppliers, British Gas underperformed in Which?'s research. Its customer score of 61 per cent was below average, and it is one of only four brands that received ...

Over two-thirds of car owners would welcome proactive contact from retailers about upcoming service and MOT due dates, according to new research.

Britain’s antitrust watchdog on Tuesday raised concerns over competition in the multi-billion-pound cloud computing market.

As energy prices tick back up and UK households shop around for the best deals, consumer group Which? has revealed their ...

“Across the UK economy, service failures are costing billions a month in employees ... more helpful and knowledgeable staff and having more staff available. The UK Customer Satisfaction Index is a ...

Launched nine years ago by its CEO Greg Jackson, Octopus now serves nearly one in four British households with more than ...