Balancing salespersonship with an unwavering commitment to doing the right thing can transform the way we do business, ...

Don’t worry. I can help you better understand the customer journey by using my years of experience in this space to impart ...

A shift in consumer behavior suggests that brands may need to rethink their approach to social media marketing.

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today ...

SAN RAMON, Calif.--(BUSINESS WIRE)--MaxIQ, the first AI-powered Customer Journey Management platform designed to maximize customer lifetime value, today announced it has raised $7.8 million in ...

Customer journey mapping is a visual representation of the steps a customer takes to complete a specific action, such as signing up for a product trial or subscribing to a newsletter. Turn prospects ...

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care Emplifi, a leader in customer engagement solutions, today launched Emplifi Fuel ...

Journey mapping – the process of unpacking how a customer goes from identifying a problem to implementing a solution – may sound overwhelming, but there are some ways that you can simplify that ...

Although residents in the Whittles community outside of Chatham are opposed to a data center there, the mayor of Hurt has ...