Balancing salespersonship with an unwavering commitment to doing the right thing can transform the way we do business, ...

Don’t worry. I can help you better understand the customer journey by using my years of experience in this space to impart ...

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.

A shift in consumer behavior suggests that brands may need to rethink their approach to social media marketing.

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today ...

Although residents in the Whittles community outside of Chatham are opposed to a data center there, the mayor of Hurt has ...

Customer journey mapping is a visual representation of the steps a customer takes to complete a specific action, such as signing up for a product trial or subscribing to a newsletter. Turn prospects ...

SAN RAMON, Calif.--(BUSINESS WIRE)--MaxIQ, the first AI-powered Customer Journey Management platform designed to maximize customer lifetime value, today announced it has raised $7.8 million in ...

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care Emplifi, a leader in customer engagement solutions, today launched Emplifi Fuel ...

Journey mapping – the process of unpacking how a customer goes from identifying a problem to implementing a solution – may sound overwhelming, but there are some ways that you can simplify that ...