Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

Rhode Island state senators toured the 988 Suicide and Crisis Lifeline call center in East Providence on Friday.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

Vodafone offers a wide variety of products and services to serve and connect its customers ... Vodafone knew that by empowering its call center employees with cutting-edge tools and resources, it ...

Designed to streamline operations, TDS delivers authoritative insights from the North American Numbering Plan (NANP), including detailed information on: Ported numbers using Number Portability ...

Microsoft backed a UK college students startup creating an AI solution for call centers to the tune of £150,000.

For the first time in more than 20 years, America’s favorite kids’ drink is now available in a resealable bottle. Capri Sun Bottles offer a convenient ...

Well, if the sounds of a neighborhood like barking dogs and laughing and screaming children bother you it sounds like you’re ...

I want to nestle right back into my former life of Johnny Bravo, Dunkaroos and Warheads. Soon, though, it will be harder to ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...