Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

Ryan Falkenberg, CEO of CLEVVA takes a look at how AI agents are changing diagnostic and troubleshooting processes, and how ...

In the rapidly expanding field of artificial intelligence, the Chinese tech giant behind TikTok this week quietly unveiled an ...

I call tech support and they said ... because I work from home part time and you expect me to brush it off. Worse service I ever had. That's alright. I will hang with wow for the rest of the ...

Microsoft has started testing a new "scareware blocker" feature for the Edge web browser on Windows PCs, which uses machine ...

I’m Taylor Beacom, the founder of Astra Tech Support. This is the first of my monthly columns hosted by Prescott eNews on computers and new technology. I ...

I've been writing about computers, the internet, and technology professionally for over 30 years, more than half of that time with PCMag. I run several special projects including the Readers ...

The company's stellar repair and tech support services earn a handful of scores ... Giving customers the option to call a hotline or visit a Genius Bar to get help with their iPads continues ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...