Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Easily transfer calls to the right person or team. Connect customers faster, boost agent productivity, and speed up call resolutions with RingCentral Contact Center. Any business that regularly ...

AI call centers are designed to handle more customer interactions, improve quality control, and optimize workflows. More importantly, a good one will never leave customers waiting, positioning a ...

Several indictments and convictions have been announced for multiple individuals accused of crimes related to Social Security. The McClatchy newspapers reported that a man in Alabama illegally ...

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Air Products CEO Seifi Ghasemi steps down after 10 years. Here’s who’s replacing him. Seifi Ghasemi is officially out as Air Products CEO, parting ways with the Lehigh Valley industrial gas ...

It's a universal number, but it doesn't work the same everywhere. Here are some secrets of 911 and how they might affect you. There isn't a central 911 call center for everyone. In fact, not every ...