The airlines’s transformation plan promised to modernize its customer experience to boost profits. Efforts are already paying ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

Interior Cabinet Secretary Kipchumba Murkomen has unveiled plans to address customer experience challenges at Kenyan airports by implementing a new airport charter. The charter will be rolled out by a ...

Ford Motor Company has made series of key leadership changes to advance its Ford+ strategy, which focuses on enhancing ...

The primary update centers around the return window for products, particularly seasonal items. Historically, Target has ...

The updated fare collection system changes are part of an iterative process to reduce the number of customer apps and ensure ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...

International Business Machines (IBM) has provided clarification on reported plans to leave Nigerian and other African ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

Advanced features reduce IT bottlenecks and empower marketers to deliver more personalized, high-performance digital experiencesBOSTON and EL SEGUNDO, Calif., Jan. 29, 2025 (GLOBE NEWSWIRE) -- Acquia, ...

Starbucks is set to eliminate a significant number of drinks and food options in the coming months as part of the company’s ...

Chatmeter, a leader in multi-location customer intelligence, used its generative AI platform, Pulse Ai: Signals, to analyze more than two million customer reviews and understand why most consumers are ...