In this modern era, where technology is reshaping every facet of business, retail operations are no exception. Through her insightful research, Vinodhini Chandrasekaran explores the transformative ...
Healthcare providers should not value customer experience higher than the patient’s, or vice versa, realising the difference is the crucial first step. Receiving medical care or treatment from a ...
In the near future, the banking industry will undergo a radical transformation as AI reshapes financial services.What was once a sector characterised by huge investment, scale, regulation and ...