The move will expand Oracle's on-demand CRM offerings and strengthen its competitive stance against Salesforce.com and its Salesforce Service Cloud cloud-based applications. RightNow provides a ...

She cited the Exadata database server, which combines Sun hardware with Oracle software, as an example of the synergies ... including its ERP and CRM products, over the last year or so.

The tools will, for example, summarize financial data, prepare job descriptions, and draft vendor engagement letters or lead-generation emails. Oracle says it focused on how to make AI work for ...